Reliable, consistent connections to care.

RelayRIDE

Elevating U.S. healthcare logistics by leveraging the scale and efficiency of modern ridesharing.

About One Call

One Call is a leader in medical cost management for workers’ compensation. Having built the industry’s most expansive and highest quality provider networks. One Call has a revenue of over $1.6B/year and an employee strength of 2,800.

ClientOne Call Care Management

The Challenge

Legacy systems and workflows have plagued the entire healthcare industry for years. Manual processes, lack of pricing transparency and false-validation in transportation have caused increased pricing and headaches for both, patients and providers.

Healthcare transportation in the U.S. is an inefficient archaic system.

3.6 million Americans miss medical appointments every year due to the lack of reliable transportation.
$6 billion is spent on healthcare-related transportation every year.
Missed medical appointments cost the U.S. healthcare system more than $150 billion per year.
$10 billion of that is due to avoidable transportation issues.

One Call's Opportunity

Born from a desire for transparency, OneCall saw the opportunity to provide patients access to, and control over their own healthcare transportation.

Which would also reduce reliance on independent transportation agencies and vendors, while empowering call center agents with the ability to run day-to-day operations.

We teamed up with OneCall on this mission of transparency, accessibility, and empowerment to create RelayRIDE. What at the time, consisted of a native iOS, Android, and a Single-Page Application. SPAs (Single-Page Applications) are Web apps that load a single HTML page and dynamically update that page as the user interacts with the app.

About the App

RelayRIDE is an application built to seamlessly manage sedan transportation for workers’ compensation claims.

It makes it easy for One Call to schedule, manage and review transportation for insurance companies’ injured workers.

As a multi-platform application, RelayRIDE has injured worker & administrative apps developed for iOS and Android and Web platforms. RelayRIDE is poised to change the industry because it’s easy to use and provides transparency where there previously was none.

RelayRIDE, an on-demand. non-emergency Sedan transportation solution in an exclusive partnership with Lyft. Built as a Minimal Viable Product. it was quickly absorbed by the organization and now runs 50% of the transport business at One Call.

Key features:

Eliminates wait time, rush fees, and mileage minimums Reduced the average trip cost by 40% Multi-Tenant Application to optimize investment cost 24/7 active trip monitoring An easy-to-use desktop app iOS and Android mobile app for patients

“Our project RelayRIDE needed the ingenuity and expertise to navigate uncharted land when it came to integrating with Uber and Lyft. SourceFuse built us a new standalone product and seamlessly integrated it with our existing systems.”

Joe McCullough

SVP of Product • One Call

The Techonology

All of One Call’s enterprise systems were deployed in native data centers owned and operated by One Call. RelayRIDE, in contrast, was built entirely on Amazon Web Services.

Allowing One Call to follow an Agile delivery model, where they could push new features
and customer integrations in 2-week sprints. Or even spinning up an entirely new infrastructure for additional services, without disruption or downtime.

We also built a fully automated  Cl/CD (Continuous Integration/ Continuous Deployment) Pipeline that leveraged Infrastructure as Code along with automated build and test tools.

The AWS (Amazon Web Services) Sercives Used

Infrastructure
EC2 with ASG (Auto Scaling Groups) to dynamically increase compute power.
SNS (Simple Notification Service) to send and deliver messages between different AWS services.
SQS (Simple Queue Service) to manage and deliver information between different application services.

Elastic Compute Cloud(EC2)

Elastic Compute Cloud

SNS

SQS

Application
Amazon Connect and Polly to send automated phone calls.
SES (Simple Email Service) to securely and efficiently deliver emails to subscribers.

Connect

SES

Storage
Amazon S3 (Simple Storage Service) to store and archive files.
EBS (Elastic Block Store) for consistent and reliable storage.
RDS (Relational Database Service) to launch and manage Relational Databases.
Redis ElastiCache to manage and operate an in-memory data store/cache.

S3 (Simple Storage Service)

S3

EBS

Relational Database Service

RDS (Relational Database Service)

ElastiCache

ElastiCache

Integration and Deployment
CloudFormation to deploy and manage infrastructure written as code.
CodeDeploy to push new code on application servers.
Lambda to deploy microservices on lambda functions and Step Functions.

CloudFormation

CodeDeploy

AWS Lambda

AWS Lambda

Security
IAM (Identity & Access Management) to manage access control for users.
ALB (Application Load Balancer) for content/path based routing.
CloudCheckr and AWS Trusted Advisor for regular audits.
CloudFront and AWS Shield Standard to mitigate DDoS (Distributed denial-of-service) attacks.

IAM

Elastic Load Balancing (ELB)

Elastic Load Balancing (ELB)

CloudCheckr

CloudFront

CloudFront

Networking
ELB (Elastic Load Balancer) to distribute the application traffic across multiple application servers.
Route53, a scalable DNS (Domain Name System) to route users to the application.
VPC (Virtual Private Cloud) to launch AWS resources on a virtual network.

Elastic Load Balancing

Elastic Load Balancing

Route53

Amazon VPC

Amazon VPC

Logging / Insights
CloudTrail to manage user actions and tracing.
CloudWatch Logs to monitor resources and notify subscribers.
X-Ray to monitor microservices with distributed tracing.

CloudTrail

CloudWatch

CloudWatch

X-Ray

3rd Party Services

Twilio to send real-time updates and create continuous experiences across devices.
PubNub SDKs for real-time geo-tracking of rides as well as in-app status updates.
Lyft dispatch API to leverage Lyft’s ridesharing network.
New Relic and Keymetrics for application performance monitoring.
Elasticsearch for ride logs.
Graylog for API logs.
Certificate Manager to manage the domain related SSL certificates.
Secrets Manager to protect the secrets needed to access the application.

Twilio

PubNub

Lyft

New Relic software monitoring and analytics

New Relic

About the App

RelayRIDE is an application built to seamlessly manage sedan transportation for workers’ compensation claims.

It makes it easy for One Call to schedule, manage and review transportation for insurance companies’ injured workers.

As a multi-platform application, RelayRIDE has injured worker & administrative apps developed for iOS and Android and Web platforms. RelayRIDE is poised to change the industry because it’s easy to use and provides transparency where there previously was none.

RelayRIDE, an on-demand. non-emergency Sedan transportation solution in an exclusive partnership with Lyft. Built as a Minimal Viable Product. it was quickly absorbed by the organization and now runs 50% of the transport business at One Call.

Key features:

Eliminates wait time, rush fees, and mileage minimums Reduced the average trip cost by 40% Multi-Tenant Application to optimize investment cost 24/7 active trip monitoring An easy-to-use desktop app iOS and Android mobile app for patients
RelayRIDE App Store Icon
RelayRIDE

Effortlessly manage every ride from an easy-to-use desktop or mobile app.

RelayRIDE Screen Shot
Request

Schedule your ride on-demand or plan ahead.

RelayRIDE Screen Shot
Ride

Real-time notifications share status.

RelayRIDE Screen Shot
Relax

RelayRIDE confirms and logs every action.

The Impact


Request. Ride. Relax.

RelayRIDE is an intuitive application with a user-friendly interface for One Call employees, its clients, and injured workers alike.

It provides the ability for One Call customers to easily execute and manage transport requests as well as actively monitor rides, and empowers users and employees with the ability for real-time intervention, to prevent missed appointments.

RelayRIDE was a primary driver — pun intended — for what has evolved into a complete Agile Digital Transformation for one of the largest workforces in the state of Florida.

1,52,070

Patients helped


77,71,829

Miles Travelled


6,71,543

Completed rides

4,40,764 

Completed appointments