India Openings with
SourceFuse
Product Manager
- Mohali
- 3+ years experience
- 1 Position
Job Information:
Work Experience: 3+ Years
Industry: IT Services
Job Type: FULL TIME
Location: Mohali
Develops products by identifying potential products;
Conducting market research;
Generating product requirements; determining specifications, production timetables, pricing, and time-integrated plans for product introduction;
Developing marketing strategies.
Job Responsibilitie:
- One who can understand client vision
- One who can do Market Research/stakeholder interviews/analysis
- Has experience with Product Roadmap – Features/Epic/Stories
- Has Deep experience in wireframing products
- Will be Working closely with designers (keen sense of Ui and UX)
- Has Design Thinking experience/Mind maps
- Has the Ability to create compelling product presentations
- Has Experience working with Agile Development teams
- 3+ years of experience
Interview Process
- Assessment
- Technical Interview Round 1
- Technical Interview Round 2
Lead Market Researcher
- Noida
- 7-10 years experience
- 1 Position
Job Information:
Work Experience: 7-10 Years
Industry: IT Services
Job Type: FULL TIME
Location: Noida
Overview:
We are seeking an experienced Lead Market Researcher to spearhead our account-based research efforts at SourceFuse. The goal is to bolster our account-based sales function. The ideal candidate will have a deep understanding of the IT services landscape and a proven track record in account-focused research. Your insights will guide our sales strategies, enabling us to target and tailor our offerings more effectively and cultivate deeper client relationships.
Key Responsibilities:
Team Building & Leadership:
Assemble, train, and lead a high-performance market research team dedicated to account-based research.
Research Strategy Development:
Design a comprehensive research plan to delve into target accounts, understanding their needs, challenges, and potential areas of opportunity for SourceFuse services.
Data Collection & Analysis:
Oversee the gathering of quantitative and qualitative data from various sources, ensuring its accuracy and relevance.
Account Profiling:
Construct detailed profiles of target clients, highlighting their IT infrastructure, potential pain points, and areas where SourceFuse can offer unique solutions.
Sales Strategy Collaboration:
Work closely with the sales team at SourceFuse to convert research insights into actionable sales strategies and pitches.
Tools & Technology:
Identify, recommend, and implement the best research tools and technologies to enhance efficiency and accuracy.
Reporting:
Present regular updates and reports to senior management at SourceFuse, detailing research findings and recommendations.
Industry Trends:
Stay updated with the latest in the IT services industry, ensuring our research methodologies remain current and competitive.
Stakeholder Collaboration:
Coordinate with marketing, sales, and other relevant departments at SourceFuse to ensure alignment in strategy and messaging.
Qualifications:
- Bachelor’s degree in Marketing, Business, IT, or a related field. Master’s degree preferred
- 7-10 years of experience in market research, with a focus on account-based research
- Proven experience in leading and mentoring a team
- Strong analytical and data interpretation skills
- Proficiency in research tools and software
- Exceptional communication skills, both written and verbal
- Knowledge of the global IT services market and key industry players
Interview Process
- Technical Interview Round 1
- Technical Interview Round 2
Senior L2 Support
- Noida
- 5+ years experience
- 2 Position
Job Information:
Work Experience: 5+ Years
Industry: IT Services
Job Type: FULL TIME
Location: Noida
Overview:
Seeking Managed Services L2 Support Engineer/Senior Engineer for IoT projects. This role is responsible for supporting managed services & application/product support for IoT projects.
Duties & Responsibilities:
- Investigate the issue and Provide Resolution (where is the issue – device/connectivity/platform/application layer).
- Application & Platform Performance Monitoring : Identify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring tools.
- Recreate and verify complex performance and environmental issues with full access to the production environment.
- To identify, troubleshoot and solve incidents within SLA timelines.
- Log Analysis of the issues reported.
- Update tickets recent status and progress on ticketing tool.
- Raise a bug for issue in application functionality where a code fix might be needed.
- Triaging of Mobile App issues on both Play Store & App Store.
- Web App issues.
- Platform(AWS) issues.
- Proposing solution to recurring incidents.
- Proposing some new enhancements in existing solution.
- Service Mgmt. Reporting – Status Tracking & Reporting.
- Continuous Service Improvement – Process Management & Improvement.
- Managing the Production AWS platform & applications deployed along with the E2E monitoring of systems and data flow.
- Incident Management.
- Problem Management.
- Change Management.
- Risk Management & Knowledge Management.
Education & Area of Expertise:
Mandatory:
- Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline;
- 5+ years of experience in L2 of managed services / application(mobile or web) support
- 1+ years of experience in the Smart/Connected Products & IoT workflow.
Hands on experience in:
- Mobile OR Web App issues troubleshooting.
- AWS platform or certified in AWS(Solution Architect/SysOps).
- Server-less/headless architecture.
- Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT.
- Linux.
- NoSQL Database(Dynamo DB preferred).
- Trouble ticketing tools(Jira Software & Jira Service Desk preferred).
- Ability to differentiate between application & platform issues and proven track record of taking them to closure.
Preferred:
- Hands on experience on New Relic and AWS Cloudwatch tools.
- Prior experience in operation support for IoT projects (50,000+ live devices) will be an added advantage.
- ITIL certification.
- Experience in AWS Cloud IoT Core platform.
- L3 Support experience in addition to L2.
Skill & Abilities:
- Willingness to work in a 24X7 shifts environment.
- Flexible to take short term travels on a short notice to facilitate the field trails & soft launch of products.
- Excellent troubleshooting & analytical skills.
- Highly customer-focused and always eager to find a way to enhance customer experience.
- Able to pinpoint business needs and deliver innovative solutions.
- Can-do positive attitude, always looking to accelerate development.
- Self-driven & committed to high standards of performance and demonstrate personal ownership for getting the job done.
- Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand and utilize new technologies.
- Excellent verbal & written communication skills.
Interview Process
- Technical Interview Round 1
- Technical Interview Round 2
- Technical Interview Round 3