India Openings with
SourceFuse

Job Information:

Work Experience: 3+ Years
Industry: IT Services
Job Type: FULL TIME
Location: Mohali, India

Role Overview:

• Requirements Gathering: Collaborate with stakeholders to define product requirements, specifications, and features.
• Market Research: Conduct market research to understand customer needs, competitor offerings, and market trends.
• Roadmap & Planning: Develop detailed production timelines, launch plans, and pricing strategies to guide product introduction.
• Product Development: Identify and evaluate new product opportunities through market research and analysis.
• Marketing Strategy: Create and implement integrated marketing strategies to drive product adoption and market positioning.

Skills & Abilities:

• One who can understand client vision.
• One who can do Market Research/stakeholder interviews/analysis.
• Has experience with Product Roadmap -Features/Epic/Stories.
• Has Deep experience in wireframing products.
• Will be Working closely with designers (keen sense of UI and UX).
• Has Design Thinking experience/Mind maps.
• Has the Ability to create compelling product presentations.
• Has Experience working with Agile Development team.

Job Information:

Work Experience: 10 – 12 Years
Industry: IT Services
Job Type: FULL TIME
Location: Noida, India

Role Overview:

The SourceFuse Managed Services practice works with customers to ensure their business-critical applications and cloud environments are secure, available, and cost-optimized 24×7. Our clients range from mid-market enterprises to large global organizations across various industries, including financial services, healthcare, and technology. Engagements are typically governed by well-defined Service Level Agreements (SLAs) that cover uptime, incident resolution times, change management, and proactive monitoring.

We are seeking a highly driven and experienced Managed Services Manager to lead our Managed Services business unit. This role is critical in ensuring seamless delivery, profitability, and growth of our managed services portfolio. The candidate will oversee presales engagement, operations management, financial accountability, and team leadership, working closely with delivery managers, sales, and senior leadership. 

The Managed Services Manager will assume full ownership of the department’s strategy, execution, and outcomes.

Key Responsibilities:

• Cloud & Infrastructure Operations – Monitoring, incident response, patching, and system administration for AWS and multi-cloud environments.
• Application Support & Reliability – Ensuring availability, performance tuning, release management, and bug fixes for critical applications. 
• Security & Compliance – Continuous monitoring, vulnerability remediation, and ensuring adherence to regulatory and compliance requirements.
• Cost Optimization & Governance – Ongoing review of cloud consumption, right-sizing, and financial governance to meet customer budgets.
• Automation & Process Maturity – Driving efficiency with automation, ITIL processes, and modern DevOps practices.
• Client Engagement & Reporting – Running governance calls, producing dashboards, and delivering quarterly business reviews aligned with SLAs.
• Manage escalation handling and problem resolution for key accounts.

Skills & Abilities:

Presales & Business Enablement:

• Partner with Sales and Solution Architects to support managed services presales activities.
• Contribute to proposals, RFPs, client presentations, and solution designs.
• Ensure managed services offerings are positioned competitively in the market.
• Translate client requirements into scalable and repeatable service delivery models.

P&L and Financial Management:

• Own departmental P&L with responsibility for revenue, cost optimization, and margin targets.
• Track monthly financial performance and implement corrective actions.
• Identify opportunities for upselling/cross-selling managed services.
• Provide financial forecasting and quarterly business reviews to leadership.

Operations Management:

• Oversee day-to-day operations across managed services delivery.
• Ensure SLA adherence, compliance, and customer satisfaction.
• Drive automation, process maturity, and operational excellence initiatives.
• Manage escalation handling and problem resolution for key accounts.

Team Leadership & Workforce Management:

• Own team rosters, capacity planning, and resource allocation across shifts/projects.
• Mentor, coach, and develop team leads.
• Foster a high-performance culture, balancing efficiency and employee engagement.
• Implement skill development programs aligned with new technology and customer demands.

Stakeholder Management:

• Act as the primary liaison between managed services, delivery managers, and leadership.
• Engage with customers’ senior IT stakeholders for governance, reviews, and escalations.
• Build strong interlock with cross-functional teams (Sales, Finance, HR, Delivery).

Qualifications & Skills:

• Experience: 10–12 years in IT services, with at least 5 years in Managed Services leadership.
• Education: Bachelor’s/Master’s degree in Computer Science, IT, or related field.
• Technical Acumen: Solid understanding of cloud (AWS), ITSM processes, monitoring, automation, and ITIL framework.
• Business Acumen: Strong P&L ownership experience, contract management, and commercial awareness.
• Leadership: Proven ability to manage cross-functional teams, drive accountability, and influence stakeholders.
• Soft Skills: Excellent communication, problem-solving, negotiation, and client-facing presentation skills.

KPIs / Success Metrics:

• Departmental profitability (Revenue vs. Margin targets).
• SLA adherence and Customer Satisfaction (CSAT/NPS).
• Operational efficiency (automation %, incident reduction, ticket resolution times).
• Employee retention, engagement, and upskilling progress.
• Contribution to new business wins via presales support.

Job Information:

Work Experience: 5+ Years
Industry: IT Services
Job Type: FULL TIME
Location: Remote, India (should be willing to go to Japan)

Role Overview:

• Requirements Gathering: Collaborate with stakeholders to define product requirements, specifications, and features.
• Market Research: Conduct market research to understand customer needs, competitor offerings, and market trends.
• Roadmap & Planning: Develop detailed production timelines, launch plans, and pricing strategies to guide product introduction. 
• Product Development: Identify and evaluate new product opportunities through market research and analysis. 
• Marketing Strategy: Create and implement integrated marketing strategies to drive product adoption and market positioning.
• Technical Roadmap Ownership: CPartner with engineering leads to define the technical feasibility, dependencies, and timelines of product initiatives.
• Backlog Prioritization: Translate technical complexity into business impact to balance feature development with scalability and performance improvements. 
• Quality & Release Management: Oversee end-to-end release planning, including QA, UAT, and deployment readiness.
• Security & Compliance Awareness: Ensure features meet HIPAA, ISO 27001, GDPR and other data protection standards.
• Platform Evolution: Drive architectural discussions for scalability, performance, and long-term maintainability.

Skills & Abilities:

• One who can understand client vision.
• One who can do Market Research/stakeholder interviews/analysis.
• Has experience with Product Roadmap -Features/Epic/Stories.
• Has Deep experience in wireframing products.
• Will be Working closely with designers (keen sense of UI and UX).
• Has Design Thinking experience/Mind maps.
• Has the Ability to create compelling product presentations.
• Has Experience working with Agile Development team.
• Should have Japanese language proficiency –  JLPT N1,N2,N3.
• API and Integration Knowledge: Ability to conceptualize and manage API-based products, integrations, and data flow between systems.
• Data-Driven Decision Making: Familiarity with data analytics, SQL, and visualization tools (e.g., Power BI, Looker, or Tableau) for product performance insights.
• Tech Stack Awareness: Ability to communicate effectively with engineering teams about technologies like React, Node.js, microservices, and containerization.
• AI/ML Familiarity: Understanding of AI-driven features, data pipelines, and model integration (if relevant to your roadmap).

Job Information:

Work Experience: 5+ Years
Industry: IT Services
Job Type: FULL TIME
Location: Bangalore/Indore, India

Role Overview:

We are seeking a highly motivated and experienced Open-Source Software (OSS) Support Engineer with a strong background in the Telecom domain to join our growing team. In this role, you will be responsible for providing technical support and guidance to our users and customers who are utilizing our open-source telecom software and related technologies. You will be a key contributor to ensuring user satisfaction, fostering a strong open-source community within the telecom space, and driving the adoption of our OSS solutions in the telecommunications industry.

Key Responsibilities:

Incident Management & Triage:

• Act as the first point of contact for all production incidents, alerts, and user-reported issues related to the Plan & Build [Site Manager, Procurement Manager, and Facility Manager application].
• Proactively monitor application performance, infrastructure health, and system alerts using monitoring tools.
• Perform initial diagnosis and root cause analysis (RCA) to quickly identify the source and scope of issues within a microservices architecture.
• Categorize, prioritize, and escalate incidents to appropriate internal teams (e.g., Network, Security, Firewall, Cloud, Infrastructure, Application Development, User Management) in a timely manner.

Troubleshooting & Resolution:

• Collaborate effectively with various technical teams to drive incident resolution, acting as a central coordinator.
• Skillfully diagnose and troubleshoot a wide range of customer issues, from basic inquiries about Site.
• Manager/Procurement Manager to more technical challenges observed within system framework.
• Utilize logs, monitoring dashboards, and diagnostic tools to pinpoint issues across different microservices and underlying infrastructure components.
• Document troubleshooting steps, findings, and resolutions accurately for knowledge base articles and future reference.

Communication & Stakeholder Management:

• Provide timely, clear, and professional communication to internal stakeholders and end- users regarding incident status, expected resolution times, and post-incident reports.
• Prepare and deliver comprehensive Root Cause Analysis (RCA) reports for critical incidents, outlining the problem, impact, resolution, and preventative measures.
• Act as a crucial bridge between engineering/technical teams and product/business teams, translating technical details into understandable business impacts and vice-versa.

SLA Adherence & Performance:

• Ensure all incidents are handled within agreed-upon Service Level Agreements (SLAs) for response, resolution, and communication.
• Contribute to the continuous improvement of incident management processes and tooling.

Knowledge Management & Process Improvement:

• Develop and maintain comprehensive knowledge base articles, runbooks, and troubleshooting guides.
• Identify recurring issues and collaborate with engineering teams to implement permanent solutions and improve system resilience.
• Participate in post-incident reviews to identify lessons learned and implement corrective actions.

Qualifications:

• Bachelor’s degree in Electronics and Comm, Information Technology, or a related field.
• Strong domain knowledge in OSS Platforms and Microservices Applications.
• 5+ years of experience in technical support, operations, or SRE/L2 role, preferably supporting enterprise-level applications.
• Proficiency in monitoring tools (e.g., Prometheus, Grafana) for application and infrastructure monitoring.
• Familiarity with cloud computing concepts (e.g., AWS, Azure, GCP) and data center environments.
• Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams.

Skills & Abilities:

• Experience in containerization technologies: Kubernetes/Docker swarm/Mesos-Marathon/Cloud Foundry.
• Experience in RDBMS like Oracle, MySQL, Sybase etc.
• Sound knowledge in, NIFI, Kafka, Spark, Elastic Search and other bigdata tools.
• Basic understanding of networking concepts (TCP/IP, DNS, Load Balancers, Firewalls) and security principles.
• Collaboration: Ability to work in a team-oriented environment and effectively communicate with both technical and non-technical stakeholders.

Job Information:

Work Experience: 3+ Years
Industry: IT Services
Job Type: FULL TIME
Location: Mohali, India

Role Overview:

Seeking a bilingual professional (Japanese & English) to teach Japanese and handle translation-related tasks including documents and contracts.

Skills & Abilities:

Language Proficiency:

• Fluency in Japanese (written & spoken) and English.
• Preferably Japanese Language Proficiency Test (JLPT N3, N2 or N1) level or equivalent.

Experience & Expertise:

• Proven experience in translation or interpreting roles.

Educational Background:

• Any Degree with JLPT (N1, N2, N3), Japanese Language, Interpreting, or a related field preferred.

Job Information:

Work Experience: 4+ years
Industry: IT Services
Job Type: FULL TIME
Location: Indore/Bangalore, India

Key Responsibilities:

• Network Automation: Proficiency with Robot Framework. Automation Expertise: Strong background in UI and Web Automation. Tools: Hands-on experience with PyCharm, Selenium, Appium, ADB, Git, Jenkins, Jira.
• Programming Languages: Strong skills in Python and SQL; familiarity with Java and Groovy is a plus. Cloud Knowledge: Basic understanding of Cloud platforms, Ansible, and Kubernetes.
• Mobile Automation: Experience in Android/iOS test automation. Linux Proficiency: Skilled in Linux OS and tools like Putty, Secure Shell (SSH), WinSCP, and Wireshark.
• Testing Tools: Familiar with QA simulators and network tracing tools (e.g., Landslide, JMeter, SOAP UI, Postman, Radcom).

Scope of Work:

• Design and develop network automation solutions.
• Implement automation using Robot Framework, Python, and Jenkins Pipeline.
• Collaborate with network architects and domain experts to align automation solutions with business goals.
• Document automation solutions and maintain knowledge of industry trends in network automation.
• Continuously evaluate and improve existing automation solutions.
• Lead or participate in network automation projects from inception to completion, managing timelines, resources, and deliverables.
• Evaluate and select network automation tools and vendors, ensuring proper licensing and maintenance.