Job Information:
Work Experience: 8-10 Years
Industry: IT Services
Job Type: FULL TIME
Location: Tokyo, Japan
Key Responsibilities:
- Native Japanese speaker with strong written and verbal business communication skills.
- Proven experience working in Japanese corporate environments and understanding of Japanese business culture, etiquette, and stakeholder expectations.
- Experience in technology consulting, software delivery, or IT project coordination.
- Hands-on experience acting as a Product Owner, Business Analyst, or equivalent customer-facing role in software projects.
- Strong ability to bridge communication gaps between Japanese business teams and offshore development teams.
- Experience interpreting not just language, but also business intent, priorities, risks, and cultural nuance.
- Prior experience working with offshore teams, preferably India-based teams, is highly desirable.
- Able to represent the company as a trusted onshore face to the customer and build long-term credibility with Japanese stakeholders.
- Act as the primary bridge between Japanese customer teams and offshore delivery teams.
- Translate business requirements, feedback, and meeting discussions into clear, actionable items for the delivery team.
- Ensure open issues, release priorities, risks, and dependencies are clearly tracked, communicated, and followed through.
- Support requirement clarification, release planning, UAT coordination, and defect prioritization.
- Proactively identify misunderstandings or cultural gaps early and drive timely resolution.
- Build trust-based relationships with customer stakeholders through responsiveness, professionalism, and cultural alignment.
- Uphold Japanese standards of communication quality, ownership, and customer service in all interactions.
Ideal Personal Attributes:
- High sense of ownership and accountability.
- Strong listening skills and attention to detail.
- Calm, diplomatic, and solution-oriented under pressure.
- Able to earn trust and confidence from senior Japanese stakeholders.
- Comfortable working in a cross-cultural, fast-moving project environment.