For organizations needing to support customers, an online helpdesk for customer support with an integrated knowledge base can be a powerful solution.  Ensuring that your customer issues are resolved in a timely and effective manner is critical to the survival of your business.
Beyond customer support, a customer portal can be used to provide access to documents, information, and resources that you offer to your authorized customers. A portal solution can expand your offerings, streamline your support, and empower your customers to service themselves.
Below are some of the enterprise-class Customer Portals and Helpdesk solutions that SourceFuse recommends and supports.  We can provide a simple “out of the box” installation or a customized application that can be tailored to your needs and fully integrated with your existing systems.  Contact us for a free consultation on how you can benefit from a portal or helpdesk solution.
 Mambo CMS (can be used as a portal solution)

 Bugzilla
 PHP Ticket
 Other portal, support, and trouble ticket solutions